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Frequently Asked Questions
Answers to every JFK airport shuttle question: pricing, booking, flight delays, cancellations, luggage, child seats, terminal pickups, limo minimums & more.
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Everything travelers ask us about JFK airport shuttles, private cars, limos, and how our service works. Can’t find your answer? Book online 24/7 — or contact us.
Pricing
How much does a JFK airport shuttle cost?
Our shared shuttle starts at $35 per person (door-to-door). Private sedans start at $65, SUVs at $95, sprinter vans at $130, stretch limos at $150, and hourly chauffeur service at $85/hr. All fares are fixed and all-in — tolls included, no surge. See the full rate table.
Are your rates really fixed? What if there’s traffic?
Yes — fixed means fixed. Traffic, weather, and demand never change your fare. The price confirmed at booking is the price you pay.
Is the toll included in the fare?
Yes. All bridge and tunnel tolls are included in every quoted fare.
Do you charge extra for extra luggage?
Standard luggage is included (one checked bag + one carry-on per passenger in sedans; more in SUVs and vans). Oversized items like skis or golf bags are fine — just mention them when booking so we send the right vehicle, at no extra charge in most cases.
Booking
How do I book a ride?
Use our booking page for instant confirmation, or book online 24/7. You’ll need your pickup, destination, date/time, flight number (for arrivals), passenger count, and luggage details.
How far in advance should I book?
Book as early as you like — your fare locks at booking. For airport departures we recommend at least 24 hours ahead. Same-day bookings are welcome when vehicles are available.
Do I need to pay in advance?
No. Pay by card or cash after your ride. We only ask for a card on file to hold group, van, limo, and hourly reservations.
Can I change or cancel my booking?
Yes. Changes are free up to 4 hours before pickup (subject to availability). Cancellation is free up to 4 hours before pickup; inside 4 hours a one-way fare may apply. See terms of service.
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Flights & pickups
What happens if my flight is delayed?
We track your flight in real time and your driver adjusts automatically — delays cost you nothing. Your 60-minute free waiting period starts at actual landing time.
Where do I meet my driver at JFK?
Your driver meets you inside the arrivals hall with a name sign (meet & greet included on all airport pickups). Your confirmation includes terminal-specific meeting instructions — see our Terminal 1, Terminal 4, Terminal 5, Terminal 7, and Terminal 8 pickup guides.
How much waiting time is included?
60 minutes free after landing for airport arrivals; 15 minutes for non-airport pickups. After that, waiting is billed at $15 per 15 minutes.
Vehicles & service types
What’s the difference between a shared shuttle and a private car?
A shared shuttle ($35/person) is a comfortable van shared with other travelers heading the same direction — door-to-door, best value for 1–2 people. A private car is exclusively yours: you leave immediately, no other passengers. For 3+ travelers, a private sedan (from $65 total) is often cheaper than three shuttle seats. Compare options on our JFK airport shuttle page.
Do you provide child seats?
Yes — free of charge. Tell us your child’s age when booking and we’ll bring the appropriate seat. Details on our child car seats page.
Do you have wheelchair-accessible vehicles?
Contact us in advance and we’ll arrange an accessible vehicle for your trip.
What’s the minimum for limo and hourly service?
Stretch limo airport transfers are priced per trip (from $150). Hourly chauffeur and limo hire starts at $85/hr with a 2-hour minimum. See hourly chauffeur service and stretch limousine service.
Can you handle large groups?
Yes — sprinter vans seat up to 12, and we coordinate multiple vehicles for larger parties, weddings, and corporate events. See group transportation.
Service area & payment
Which areas do you serve?
What payment methods do you accept?
All major credit/debit cards (Visa, Mastercard, Amex, Discover) and cash. Gratuity is never auto-added. Itemized receipts are emailed after every trip.
Do you offer corporate accounts?
Yes — businesses with regular airport travel get priority booking and monthly consolidated billing. Contact us to set one up.
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Fixed all-in rates confirmed before you fly. Flight tracking, meet & greet and 24/7 dispatch included.