Effective date: October 8, 2026

These terms govern bookings made with JFK Airport Shuttle (“we,” “us,” “our”). By booking a ride, you agree to these terms.

1. Rates and fares

All fares are quoted as fixed, all-in rates at the time of booking and include applicable bridge and tunnel tolls. The quoted fare does not change due to traffic, weather, or demand. Gratuity is not included and is at the passenger’s discretion.

Additional charges may apply only for: extra stops requested during the trip, waiting time beyond the included grace periods (see section 3), and significant changes to the trip (different destination or vehicle class), which will be quoted before proceeding.

2. Cancellation and changes

• Free cancellation up to 4 hours before the scheduled pickup time.
• Cancellations made less than 4 hours before pickup may be charged a one-way fare.
• No-shows (passenger not present after the waiting grace period with no contact) are charged the full fare.
• Changes to pickup time, flight number, passenger count, or vehicle class are free up to 4 hours before pickup, subject to availability. Changes inside 4 hours will be accommodated when possible but cannot be guaranteed.

To cancel or change a booking, reply to your confirmation email, use the link in your confirmation SMS, or call (718) 555-0142 — PLACEHOLDER NUMBER, TO BE REPLACED — 24/7.

3. Waiting time

• Airport arrivals: 60 minutes of complimentary waiting from actual landing time (we track your flight).
• All other pickups: 15 minutes complimentary from the scheduled pickup time.
• Additional waiting time is billed at $15 per 15 minutes, or part thereof.
• If we cannot reach you after the grace period plus 30 minutes of attempted contact, the trip may be treated as a no-show.

4. Flight delays and missed pickups

We monitor flight status for all arrival bookings provided with a flight number. Delays do not incur extra charges and do not count against your waiting grace period. If your flight is cancelled or diverted and you do not notify us, standard cancellation terms apply — so please contact us as soon as plans change.

5. Luggage

Standard luggage allowance is included in every fare: one checked bag and one carry-on per passenger for sedans, with greater capacity in SUVs, vans, and limousines. Passengers must inform us of oversized items (skis, golf bags, musical instruments, large equipment) at booking so an appropriate vehicle is assigned. We may decline to transport items that cannot be safely secured; in such cases we will offer an alternative vehicle at a quoted fare.

Our liability for luggage is limited: we are not responsible for loss of or damage to unchecked personal belongings left in the vehicle. Please verify you have all belongings before exiting. Items left behind will be held for 30 days; return shipping is at the passenger’s expense.

6. Child seats

Child seats and boosters are provided free of charge when requested at booking with the child’s age. While we provide appropriate seats on request, ultimate responsibility for child passenger safety compliance rests with the parent or guardian, who should verify correct installation.

7. Passenger conduct

Passengers must wear seatbelts where provided. Smoking, vaping, and open alcohol containers are not permitted in vehicles (stretch limousine exceptions for sealed beverages as permitted by law will be confirmed at booking). Damage to the vehicle caused by a passenger (including soiling requiring professional cleaning) will be charged at reasonable cost, documented with photos.

8. Service limitations

Pickup times for airport departures are planned with typical NYC traffic conditions. While we make every reasonable effort to arrive on time, we are not liable for missed flights or consequential losses arising from extraordinary traffic, road closures, weather events, or other circumstances beyond our control. We recommend pickups 3.5 hours before domestic departures and 4.5 hours before international departures.

9. Hourly and limo service

Hourly chauffeur service is billed from the scheduled start time with a 2-hour minimum, in 30-minute increments thereafter. Stretch limousine airport transfers are priced per trip; hourly limo hire follows the same minimums. Overtime beyond the booked period is billed at the applicable hourly rate.

10. Governing law

These terms are governed by the laws of the State of New York. Questions about these terms: contact us or call (718) 555-0142 (PLACEHOLDER NUMBER, TO BE REPLACED).