Effective date: October 8, 2026
JFK Airport Shuttle (“we,” “us,” “our”) respects your privacy. This policy explains what information we collect when you use our website and booking services, how we use it, and your rights regarding it.
Information we collect
Booking information. When you request or confirm a booking, we collect: your name, phone number, email address, pickup and drop-off locations, travel date and time, flight number (for arrivals), number of passengers, luggage details, vehicle preference, and any special requests (such as child seats or extra stops).
Payment information. Payments are processed by our payment processor. We do not store full credit card numbers on our servers. For reservations requiring a card on file (group, van, limo, and hourly bookings), card details are handled securely by the payment processor under its own privacy standards.
Contact messages. When you use our contact form or call us, we collect your name, contact details, and the contents of your message.
Automatically collected data. Like most websites, we collect basic technical data: IP address, browser type, device information, pages visited, and time spent on the site, via cookies and standard analytics tools.
How we use your information
- To confirm, manage, and fulfill your bookings (including sharing necessary trip details with your assigned driver, such as pickup location and passenger count)
- To send booking confirmations, driver details, receipts, and service messages by email or SMS
- To track flights you provide for arrival pickups
- To respond to inquiries and customer support requests
- To improve our website, services, and pricing
- To comply with legal obligations
We do not sell your personal information to third parties. We do not share your information for marketing purposes without your consent.
Cookies
We use essential cookies (required for the site and booking form to function) and analytics cookies (to understand how visitors use the site). You can disable cookies in your browser settings, though some site features may not work properly without them.
Data retention
Booking records are retained as required for business, tax, and legal purposes, and otherwise only as long as needed to provide our services. Contact form messages are retained for up to 24 months.
Your rights
You may request a copy of the personal information we hold about you, ask us to correct inaccuracies, or ask us to delete your information (subject to legal retention requirements). To exercise these rights, contact us at the phone number or form on our contact page.
Children’s privacy
Our services are booked by adults. We do not knowingly collect personal information from children under 13 through this website.
Changes to this policy
We may update this policy from time to time. The current version will always be posted on this page with its effective date.
Contact
Questions about this policy: call (718) 555-0142 — PLACEHOLDER NUMBER, TO BE REPLACED — or use our contact form.